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Dear Readers, As we step into July, we embrace the onset of the monsoon and rainy season—a time that symbolizes rejuvenation and growth. It's an opportunity for organizations to initiate skill development programs, nurturing talents and encouraging capabilities within teams. At Fymc, we are committed to supporting your growth journey. Stay tuned with us for our upcoming Skill Development Initiatives and comprehensive HR Services designed to empower your workforce. This month's learning letter is a treasure trove of knowledge, featuring insightful articles on various pivotal topics: Supervisory Skills to Develop: Explore essential strategies and techniques to enhance your supervisory skills and drive team performance. How to Win Your Own Self: Discover the keys to personal empowerment and self-mastery, essential for achieving both personal and professional fulfillment. Delegation for Managerial Success: Master the art of delegation with effective techniques that optimize productivity and foster team growth. Steps to Cultivate Customer Intimacy: Learn actionable steps to deepen customer relationships and enhance loyalty through personalized engagement. Steps for Succession Planning: Gain insights into building a robust succession plan that ensures organizational continuity and leadership development. Six Sigma for Quality Management: Understand the principles of Six Sigma and its application in achieving excellence in quality management. We believe that learning is a lifelong journey and each day presents an opportunity to expand our knowledge and skills. As you delve into this month's articles, we encourage you to embrace continuous learning and strive for growth in all aspects of your professional and personal life. Wishing you a month filled with inspiration, discovery and success. Warm regards, Aruna Sundari Editor – Learning Letter

"Well done is better than Well said"

SKILL DEVELOPMENT PROGRAMS - July 2024

We offer behavioural, functional and technical skill development programs for your esteemed organization. The list of recently conducted learning programs for our clients are given below. You can let us know if you have any training plans for this month. 1. Leadership Coaching and Mentoring Leadership Coaching for Top Management Team, HODs, Senior Managers and Special Talents. Learn systematic process of coaching the talents and engage them. Coaching helps them to manage and lead the teams successfully. 2. Managerial Effectiveness Self-Awareness and Help managers understand their own personalities, strengths, and areas for improvement. Identify the areas they shall improve. Successful Competencies of Smart Manager 3. Advanced Excel Advanced Lookup and multi table Lookup Functions, Array (matrix) technique, Advanced filter scenarios, Advanced multi-level sorting, Excel Essential shortcut keys, Conditional formatting, Advanced loop Functions, Macro, Record and Coding, VBA Programming, Data Analysis in Excel worksheets 4. Inter Personal Relationship Key elements of effective interpersonal relationship, Why People fail to build healthy professional relationship, Techniques for building trust and rapport with others, Verbal and nonverbal communication techniques for enhancing interpersonal relationships, Active listening skills and techniques for demonstrating empathy. 5. Successful Work Planning Essential Practices and Principles of Time Management, Key Challenges you face while managing the time at work, Time Stealers, Learn Seven Steps to Manage Your Time Effectively, How to Avoid Procrastination and Stress through Proactive Behaviour 6. Root Cause Analysis Identifying potential causes and categorizing them into main categories. Fish Bone Diagram, Five Whys: Repeatedly asking "why" to identify the root cause of a problem. Fault Tree Analysis: Analyzing potential causes and their interrelationships in a systematic manner. 7. Power Bi Key components such as datasets, reports, dashboards, and workspaces. Creating basic visualizations: bar charts, line charts, pie charts, and tables Advanced Data Modelling: Creating calculated columns, measures, and calculated tables for advanced data analysis 8. Business Communication Skills Essentials in Business Communication Skill. Frequent Failures one can avoid in Business Communication. Active Listening and Sharing Feedback. Strategies and Techniques to be a Smart Communicator 9. Team Building Program Senior Leaders, Managers and Team Leaders learn how to manage and lead the diversified workforce in the organization. How to manage experienced and young talents in smart way. Learn new Strategies to be a Successful Team Leader. 10. Technical, Functional and Behavioural Training Programs You can contact our team for your technical, functional and soft skills training requirements. We shall study, customize and deliver the training as per your expectations. Please mail your learning requirements to learn@fymc.co.in or leave a message in our website www.fymc.co.in We can conduct online or onsite programs in any locations in India or abroad. Keep learning and keep growing!

SUPERVISORY SKILLS TO DEVELOP

“We are stronger when we listen, and smarter when we share.” — Rania Abdullah An effective supervisor needs to possess a certain set of skills. They should be confident leaders who can successfully motivate their teams. A good supervisor can help a company retain more talent and create a better work environment for employees of all levels. Supervisory skills are important because they are what makes someone qualified to be a leader. Here are 9 skills every supervisor should have: 1. Clear Written and verbal communication As a supervisor, you should have well-developed communication skills. Much of your work is directing others, so you need to be able to provide clear verbal and written instructions. As more workplaces are using email and messaging applications to communicate, it's especially important to be able to clearly convey your ideas through writing. When you are communicating face-to-face, it's important that you use active listening skills. Show your coworkers you value what they have to say by using nonverbal cues and feedback that show you're listening. 2. Take timely Decisions Supervisors regularly make important decisions for their team. Find a decision-making process that helps you make smart yet quick decisions. Use your critical thinking skills to weigh your options and predict the best possible outcomes. When making a decision, make it based on the well-being of your team and the company. Try to look at situations through an unbiased lens, and use the information available to make a thoughtful decision. Be willing to consult with others when making a decision that may affect people other than you. 3. Building Healthy Relationship with team members Be a leader whose employees feel open to communicating with you by working on your interpersonal skills. Always be kind to everyone you work with, and make a point to get to know them. With the right combination of personalness and professionalism, you can create healthy work relationships with your team. 4. Adaptability to different situations Sudden changes at work are inevitable, so supervisors must be able to problem-solve with little notice. The ability to think and react quickly will help you overcome challenges and continue to efficiently lead your team. A good supervisor uses creative strategies to solve issues and is flexible in unexpected circumstances. 5. Time management for Success It's likely that in a supervisory role you need to manage many projects or tasks at once. Time management is a very important skill for a supervisor to have to get everything done on schedule. To have this skill, you must be able to prioritize and delegate tasks. You should be able to work efficiently and have a good idea of how long a task will take you to complete. Also, supervisors need to be conscientious about coming to work on time and manage to get the results done. 6. Resolve the Team Conflicts When managing multiple people, occasionally conflicts may occur. In these situations, it's your responsibility to find a solution to the disagreement. Often the best conflict resolution is one that involves a compromise from both parties. During tense situations, you need to be able to calm everyone down and help them understand the other person's perspective. 7. Positivity It's a supervisor's job to create a positive work environment for everyone. During busy times, you should be able to keep employee morale up. By always trying to have a positive and optimistic attitude, you are encouraging others to do the same. When challenges arise, show your team that you are confident that they will overcome any obstacles. Then, when your team is successful, make sure to give them positive feedback and acknowledge their hard work.

Coaching and Mentoring through Enneagram

One Month Online Certification Program Enneagram is a system to understand how people behave and manage their emotions. It is widely learned and applied for understanding the personalities. We have done more than 50000 Enneagram Profiling Test for Corporate Leaders, Managers, Employees and Academicians. 23 years of Research and Development in Enneagram System, we have faculties with decades of application experience and an international exposure too. Leaders, Department Heads, Managers, HR and Sales Professionals, Consultants, Trainers and Academicians can attend this program. You can click the link to register.

HOW TO WIN YOUR OWN SELF

“If you can’t yet do great things, do small things in a great way.” ― Napoleon Hill Most days the torpedoes that blow up our day come from ourself. We are not at war with opinionated Twitter users, or our family, Nope. We are just trying to win the war against ourselves. We use positive psychology. Most descriptions of positive psychology are confusing. That’s why many people ignore it when they shouldn’t. Positive states, traits, and mental reframes are at the centre of this form of psychology. There are some great examples that people use daily. Steal a few of these to win the biggest war of all, the one against yourself. When you do, you’ll gain the confidence to achieve your goals. Stack insignificant wins People have vision boards. They’re full of huge lofty goals. They’re too overwhelming. So you can do the opposite. Track insignificant wins most people dismiss. Insignificant wins help you get over the resistance to start any task. For example, When you sit down to write 10,000 words in a day, use insignificant wins as motivation. If you read one chapter of a book, spoke to two close friends this week, then you’ve achieved something. Now all you have to do is write the first sentence of the next 10,000 words. Then the sentence after. Don’t start by thinking about your own equivalent of a 10,000-word goal. Start by thinking about an insignificant win that can help trick your mind not to notice the inevitable resistance you’re about to face. Do what you say Most people walk around at work each day saying they’ll do things that they never do. It’s not intentional. It’s just the default mode that happens because the world is noisy and life is busy. You can gain confidence when you limit the number of promises you put out into the world each day. It starts to develop the image that people can count on you. Subconsciously people will give you more opportunities because they view you as someone who will do what you say. The trick here is to under promise and acutely deliver. Or overdeliver if you love high performance. Your word is everything. Make it count. Say yes to your true self The real you stuffs up a lot. Social media spends an eternity trying to change us. Our uniqueness is what gives us confidence and draws people to us. Don’t try to change. Instead, focus on who you already are and how you can bring out more of that person. Imperfection is the default. Flaws are flawesome. Embrace radical self-awareness It’s easy to win the war against yourself and be confident when you’ve got a blueprint. Writing down your blueprint requires radical self-awareness. Here are the features: 1. Be clear on what you want. No dream is out of reach. 2. Write down what gives you energy and what vacuums the energy out of your body. 3. Reconnect with what your values are. What do you believe? 4. Jot down each day in a journal the way you think, feel, and act. 5. Pay attention to the people you like being around and why. 6. Self-awareness provides clarity. Clarity provides direction. Direction helps you win the war against yourself. Remember that your hot water works Not everybody loves working from home. A post by Daniel Abrahams on LinkedIn said this. “Reasons to love working from home: 1) You have work. 2) You have a home. The rest is a bonus.” This quote summed up the entire 2020. It’s easy to forget that you had hot water this morning to have a shower. Or that when you go to the grocery store you can buy food. Or that you had a bed to sleep in last night. If you’re reading this you’re already rich. Positive psychology can be summed up like this: you’ve already got enough. When you stop chasing more, and realize there is enough, it changes your behaviour. You stop acting from a place of scarcity, and start acting from a place of abundance. Abundant thinking gives you the confidence to win the war against yourself and achieve your goals. Podcaster Lex Freidman reminds us of this fact: “More than 80% of the ocean is still unexplored.” Abundance is all around you.

DELEGATION FOR MANAGERIAL SUCCESS

“Delegation is not about getting rid of tasks; it’s about empowering others to help you achieve your goals.” – Laura Stack Delegation is a vital management skill. Delegation occurs when a manager assigns specific tasks to their employees. By delegating those tasks to team members, managers free up time to focus on higher-value activities while also keeping employees engaged with greater autonomy. But for some, it’s the hardest to put into practice. There are several reasons why managers may shy away from delegating work. They might think it would take longer to explain the task than actually completing it themselves, Enjoy completing certain projects, Feel guilty about adding more work onto another employee’s to-do list, Lack confidence or trust in who they need to transfer the project to or Believe that they’re the only ones who can do the job right. Whatever the reason, it’s important to continue honing the skill, as refusing to delegate can have negative consequences. Not only will you overload your schedule and prioritize the wrong tasks, but your employees will miss out on valuable learning and growth opportunities. Here are some ways you can start delegating more effectively to cultivate high-performing teams. DELEGATION TIPS FOR MANAGERS 1. Know What to Delegate Not every task can be delegated. For example, performance reviews or any personnel matters should be handled by you. After all, hiring the right talent and knowing each employee’s strengths and weaknesses will ultimately make you better at assigning deliverables and transferring responsibility to the appropriate team members. 2. Play to Your Employees’ Strengths and Goals Every employee should have goals they’re working toward, and within those goals are opportunities to delegate. For example, maybe you have a direct report who wants to gain management experience. Is there an intern they could start supervising, or a well-defined project they can own the execution of? The type of work you delegate could factor into their professional development plan. 3. Define the Desired Outcome Simply dumping work onto someone else’s plate isn’t delegating. The projects you hand off should come with proper context and a clear tie into the organization’s goals. Before anyone starts working on a project, they should know what they need to complete and by when, including the metrics you’ll use to measure the success of their work. 4. Provide the Right Resources and Level of Authority If the person you’re delegating work to needs specific training, resources, or authority to complete the assigned project, it’s your role as a manager to provide all three. Setting someone up for an impossible task will frustrate both sides. This is also where you need to fight the urge to micromanage. Telling your co-worker, step-by-step, how you would accomplish the task and then controlling each part of the process won’t enable them to learn or gain new skills. Focus instead on what the desired end goal is, why the task is important, and help address any gaps between the outcome and their current skill set. 5. Establish a Clear Communication Channel While you want to avoid micromanaging, you do want to establish a communication channel so that the person you’re delegating to feels comfortable asking questions and providing progress updates. Setting up regular check-ins and providing feedback throughout the project can help with this. 6. Allow for Failure This step is particularly important for the perfectionists who avoid delegating because they think their way is the only way to get the work done. You need to allow for failure—not because your employees might fail, but because it will enable experimentation and empower the people you’re assigning tasks to, to take a new approach. If you’re open to new ideas and approaches to the work, you’ll have an easier time delegating when able. 7. Be Patient As a manager, you likely have more years of experience in your field. Because of this, a task you can complete in 30 minutes might take an employee a full hour the first time they complete it. Think back to the first time you completed a specific task early on in your career. You probably weren’t as efficient as you are now; your time management skills have improved. 8. Deliver (and Ask For) Feedback In addition to monitoring progress, you should also deliver feedback to your employees after the tasks you’ve delegated are complete. If a task wasn’t completed as assigned, don’t be afraid to offer constructive criticism. Your employees can take this feedback and make changes the next time a similar task is assigned. On the other hand, remember to provide positive feedback and show your appreciation when a task was done well. Delegating isn’t easy; it’s a skill that must be practiced and honed over time. But the better you become at aligning the right people with the right tasks and responsibilities, the more effective you’ll become at your job as a manager.

STEPS TO CULTIVATE CUSTOMER INTIMACY

“Everything starts with the customer.” – Louis XIV It’s never been more important to build and maintain good relationships with your customers. With such competitive marketplaces, letting down a customer in any way means they can simply vote with their feet (or the click of a mouse to be more exact). In reality, that means that more and more businesses seek to create closer relationships with their customer base. Customer intimacy is what you are striving for, but just what is customer intimacy? How do you achieve and maintain it? What is Customer Intimacy? Customer intimacy is one of three components of ‘The Value Disciplines model’ designed by strategists Michael Treacy and Fred Wiersema in the early 1990s. At its core lies the idea of a business aiming to tailor the products and services they provide to best meet the needs and desires of its customers. A business that achieves, and maintains, customer intimacy can not only see improvements in crucial metrics such as conversion and retention rates. Let’s look at some tactics that can help elevate your customer intimacy. 1. Be Customer-Centric At the end of the day, your customers pay the salaries of every single member of staff and businesses should always recognize this. Putting customers front and centre of everything you do means that you are recognizing the importance of the relationship between you and your customer base and that your actions will benefit them as well as you. Improve your review management strategy by listening to your customers, which means acting on negative feedback to improve things and highlighting and sharing positive reviews. When a customer has a poor customer experience, take steps to rectify it and make things better; they will appreciate you taking responsibility and are more likely to continue to be your customer. 2. Communication At the heart of any successful relationship lies effective communication and that is especially true in the world of business. It is also more important than ever now that you are operating in an omnichannel world and you need to take note of how customers want to communicate and engage with you across their chosen platforms and channels. Your customer intimacy strategy should include different methods of ‘talking’ to your customer at every level. For example, your website should include a range of contact methods such as chatbots to guide them through the site or live chat for more detailed queries. Letting the customer choose how they interact with you 3. Data and CRM Your data not only informs business decisions, but it can also help improve relationships with customers. By using CRM (customer relationship management), your staff has instant access to customer data; their previous purchases and interactions with you, any previous issues, and so on. This means that your staff can interact with them armed with intimate knowledge of their history with you. Your customer intimacy strategy should look beyond basics such as what landing pages a customer viewed and what purchases they made. With good analytics, you can identify patterns such as if they spend more money at certain times of the month or year. It can also help you look at any cart abandonment and you can explore what caused any hesitancy or indecision. 4. Company Culture There is little use in having a customer intimacy strategy that is not embraced by your organization as a whole. You should make achieving customer intimacy part of your company culture and that means every staff member embracing it. While it may be the case that in most scenarios you have specialized teams handling any customer queries or complaints, it can be good to have other people sometimes come on board too. Your customer service and technical support teams may be best placed to answer the vast majority of queries, having management-level staff respond to complaints sometimes demonstrates the value you place in customer relationships. 5. Personalization and Loyalty If you want to implement a customer intimacy strategy, then you need to recognize that each customer is an individual. So, you want to personalize their experience with you. Whether they are calling your call centre, receiving marketing emails, you need to personalize their customer experience as much as possible. The Takeaway Having a solid customer intimacy strategy is just one part of your overall approach but it is an important one. Any business is looking at ways to improve performance across the board, from traffic affiliate marketing to better customer retention. Finding how different tactics fit your business model can be a big step towards success.

STEPS FOR SUCCESSION PLANNING

Great things do not just happen by impulse, but as a succession of small things linked together - Vincent Van Gogh Succession planning is a process for creating and maintaining a talent pipeline which is a necessary part of talent management, and is something you’ll appreciate having done especially when faced with a sudden, unexpected event. While the process is not complicated, following these seven steps to succession planning will ensure an outcome with a greater potential of acceptance by all those affected by the change, as well as a better opportunity for business continuity. Who should participate in succession planning? Typically the succession planning team consists of the C-Suite, board of directors, and senior management, in addition to human resources. Be sure to alert team members that their participation will be required before you begin the process. The Seven Steps to Succession Planning 1. Define the goals and objectives of your succession plan Your team will need to determine what outcomes are desired from the plan. By defining the desired outcomes, you’ll be able to measure the success of the initiative. Usually succession planning goals include business continuity, talent retention, internal mobility (supported by learning and development), corporate culture, and those relating to costs and expenses. 2. Assign roles and map out responsibilities for creating and maintaining the plan Determine what roles will be played by each member of the core team. You’ll need to consider responsibilities related to designing and implementing the plan at the outset, measuring the data and outcomes after implementation, and maintaining processes in each department throughout the year that are integral to the plan’s ongoing success. Some may take a role of oversight and approval, while others—such as department heads—may be more involved with developing talent and identifying employees for more senior roles. 3. Draft the succession policy Having a policy in place will mean that any future member of the succession planning team will be able to follow the procedures you put in place now. In addition to outlining the procedures, the policy should identify its purpose (or goals). Keep in mind the various scenarios where this policy may be used, including planned and unexpected vacancies, as each type may call for different strategies. 4. Identify key roles and develop a list of potential succession candidates An organizational chart will help you to identify the roles and reporting structures, which you can then view with an eye toward your business goals. These goals will inform your future workforce needs and help you to determine what roles to include in your succession plan to minimize disruption and ensure continuity. Once the roles have been identified, map employees’ skills and experience to find talent who could be a fit for those roles, either now, or with upskilling. Leadership development training and coaching programs can help talent discover their suitability for more senior roles and foster empowerment and drive to help the company succeed. Such programs can also help retain motivated talent. 5. Consider talent development and acquisition as important parts of your succession plan Existing talent should be nurtured and outside talent hired based on your succession plan. Having upskilling programming and coaching and/or mentoring opportunities in your organization will make it easier to develop employees’ careers, which will help not only with retention but also to equip those on a leadership track with the necessary skills for future roles. At the same time, such programming can help attract new talent, as they learn that they will have a path toward increased and new responsibilities and more senior roles to develop their careers with you. When you do need to hire outside the organization, consider your goals for leadership diversity. Making hires that align with your succession plan will ensure a diverse leadership team in the future. 6. Track your plan and measure outcomes You will have identified the goals and metrics in the first step of this process. Now is the time to measure the strength of your plan. Regularly check your data, such as how each vacancy has been filled and whether it was filled by someone internally or outside the organization. Also look at how successful those placements have been, in addition to retention and turnover rates, and talent costs. Based on the data, as well as any major organizational changes, you’ll be able to determine whether adjustments or improvements to the plan are necessary. 7. Be transparent about the succession planning process Carefully and clearly communicate with your employees the intentions around your succession plan so that they understand its benefits to the organization as a whole and to each individual within. This is a good way to discover members of your organization who may be interested in growing with the company and developing leadership skills. In summary Aligning your team, having buy-in on the policy, roles, and potential candidates, and incorporating the plan into your employee lifecycle will help you attract and retain employees and create and maintain the right leadership for your organization.

SIX SIGMA FOR QUALITY MANAGEMENT

“Quality means doing it right when no one is looking.” ~Henry Ford Quality Management and Quality Control are key elements of every business. There are several approaches to improve the capability of a business’s process and reduce the likelihood of defects – and one common method of doing so is by using Six Sigma in Quality Management. Six Sigma is an approach to quality management that focuses on minimising the defects in a product or service by measuring the number of defects in a process and systematically resolving them. What Are the Key Principles of Six Sigma? There are two methodologies that the Six Sigma approach utilizes. These provide a set of steps a company must follow to optimize processes and ensure quality management. The DMAIC Method in Six Sigma The DMAIC process consists of five steps: 1) Define – The first step of the process is to define what you want to achieve with your project. 2) Measure – Then you need to decide how you will measure your goals and which statistical analysis and data collection method you will use. 3) Analyse – The third step is to analyse the process and discover potential influencing variables. 4) Improve – You then need to make improvements based on the results of your analysis. 5) Control – Finally, you will need to control the outcome by evaluating whether your changes have been successful or not. The DMADV Method in Six Sigma The DMADV method, on the other hand, focuses on the development of a new product. This method also has 5 steps: 1) Define – Start by defining the purpose of the projects and set measurable goals. 2) Measure – The second step is to determine the customer requirements and define what characteristics should be measurable, so that data can be collected and compared with the specified requirements. 3) Analyse – The third step involves developing design alternatives, and identifying requirements and these determine the optimum combination of requirements. As well as determining the life cycle cost of the design and identifying the best available design option to meet the goals. 4) Design – The design phase involves developing a high-level design, and then a more detailed model prototype to identify potential flaws before production. 5) Verify – The final phase is for the validation of the design. All relevant stakeholders should be satisfied with the design, and it should be effective in the real world. What Are the Benefits of Using Six Sigma in Quality Control? Different types of businesses can implement Six Sigma. The main benefits of using Six Sigma in Quality Control processes include: Cost-savings: Six Sigma helps to identify problems early on, and therefore reduces the cost of recalls or poor reputation. Increased efficiency: By removing mistakes and variability, Six Sigma implementation reduces the time spent on projects. Better management: The approach requires intensive training and strong leadership from top management. Quantifiable decision-making: Six Sigma promotes using data to support all decisions, making change management and quality control more accessible. Higher customer satisfaction: More efficiency and improved quality management ensure customer satisfaction. Increased profit: Ultimately, fewer inputs and faster processes lead to higher profits. Conclusion: The Six Sigma concept was introduced as a way to improve quality management and proactively reduce waste in business processes so that companies could excel in their markets. The two main methods for Six Sigma are the DMAIC method and DMADV method (intended for specific product development) and these can be applied to manufacturers, supply chains, engineering firms, and many more.

Customer Speaks

Marzoo   (Lead development) Participated in Managerial Skills training program in May 2024     Very useful session, and know about the Skills what want to become manager   Surya   (Junior Officer) Participated in Inter personal relationship training program in May 2024     Conduct more sessions like this, it's a great stress buster to all of us   Mamtha   (DGM) Participated in Leadership skills training program in May 2024     Very helpfull and need some more sessions like this

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